Check out seven ways, based on national statistics, that a Customer Service Team can make their companies thrive and succeed. It’s a terrific way to celebrate Customer Service Appreciation Week or to recognize your staff for their caring and commitment all year long! How do these statistics apply to your own Customer Service Team? Is there anything else your reps do to make your company great? Is there a special celebration you hold to honor their dedication? Let us know in the comment field!
Among the 7 Ways outlined in this infographic, you’ll find such insights as: 70% of buying experiences are based on how the customer feels they are being treated, which explains how a great customer service team can make each buyer feel special and increase profits at your business. It’s also interesting to note how a simple 5% increase in customer retention can increase a company’s profitability by 75%! It all starts with Customer Service, because they are the lifeline to your customers, and their professionalism and caring helps show your buyers how much your company cares.